Privacy Policy
Effective Date: 18 August 2026
Last Updated: 18 August 2026
1. Introduction
Chamundi Winery and Distillery ("Chamundi Winery and Distillery", "Chamundi", "we", "us", or "our") operates the chamundi mobile application (the "App").
The App is a sales and business management application intended for authorised sales personnel, distributors, representatives, employees, and other authorised users of Chamundi Winery and Distillery.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the App.
By using the App, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on the features enabled for your account, the App may collect the following categories of information.
2.1 Account and Authentication Information
When you are provided with or create an account, we may collect:
- Name
- Employee or user identification number
- Mobile phone number
- Email address
- Username
- Login credentials or authentication information
- Designation, territory, depot, or sales-team information
- Account status and access permissions
Authentication information is used to verify that only authorised users can access the App and its features.
2.2 Sales and Business Information
Because the App is designed for sales tracking and business operations, users may enter or generate information such as:
- Retailer, distributor, outlet, or customer names
- Outlet addresses and business details
- Product and brand information
- Sales quantities and order information
- Stock and inventory information
- Sales targets and achievements
- Visits and follow-up information
- Schemes, discounts, promotions, or other sales-related information
- Payment or collection status, where applicable
- Notes, remarks, photographs, documents, or other information submitted through the App for legitimate business purposes
This information is used primarily for sales management, reporting, operational planning, inventory management, and related business activities.
2.3 Location Information
If the App includes location-based sales or field-visit functionality and you grant the required permission, the App may collect approximate or precise location information.
Location information may be used to:
- Record or verify sales visits
- Assist with outlet mapping
- Verify field activity
- Improve territory management
- Generate sales and visit reports
- Support legitimate business and operational requirements
The App will only access location information to the extent reasonably necessary for the relevant functionality.
If location access is optional for a particular feature, you may disable the permission through your device settings. Some App functionality may not work properly if the required permission is disabled.
2.4 Device and Technical Information
We may automatically receive certain technical information when you use the App, including:
- Device type and model
- Operating system and version
- App version
- Device identifiers where technically required
- IP address
- Network information
- Crash reports and diagnostic information
- Log information
- Information about App performance and errors
We use this information to maintain security, troubleshoot problems, improve reliability, and maintain the App.
2.5 Information You Submit
You may voluntarily provide information through forms, reports, photographs, comments, feedback, or other features of the App.
We use information you submit only for legitimate business, operational, support, security, and administrative purposes connected with the App.
3. How We Use Information
We may use collected information for the following purposes:
- Creating and managing authorised user accounts
- Authenticating users
- Managing sales activities
- Recording and monitoring sales performance
- Managing retailers, outlets, distributors, and customers
- Tracking field visits where applicable
- Monitoring inventory and stock
- Managing sales targets and achievements
- Generating business and management reports
- Managing territories, depots, and sales teams
- Providing technical support
- Maintaining and improving the App
- Detecting, preventing, and investigating unauthorised access, fraud, misuse, or security incidents
- Complying with applicable laws and regulatory requirements
- Protecting our legal rights and business interests
- Performing other legitimate business purposes reasonably connected with the operation of the App
We do not use personal information for purposes unrelated to the App or our legitimate business operations unless permitted or required by applicable law.
4. Sharing of Information
We do not sell personal information collected through the App. We may share information with:
- 4.1 Authorised Personnel: Information may be accessible to authorised employees, managers, administrators, or other personnel of Chamundi Winery and Distillery where necessary for sales management, business operations, reporting, administration, or support.
- 4.2 Service Providers: We may use third-party service providers for services such as: cloud hosting and data storage, authentication, application infrastructure, analytics and diagnostics, technical support, security, backup and disaster recovery. Such providers may process information only as necessary to provide services to us and subject to appropriate contractual or security safeguards.
- 4.3 Legal and Regulatory Requirements: We may disclose information where reasonably necessary to: comply with applicable laws, regulations, legal processes, or governmental requests; respond to lawful requests from authorities; investigate fraud, security incidents, or unlawful activity; protect the rights, property, safety, or security of Chamundi Winery and Distillery, our users, or others.
5. Data Security
We take reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.
Depending on the nature of the information and the technical architecture of the App, these measures may include:
- Authentication and access controls
- Role-based access
- Secure transmission of information
- Encryption where appropriate
- Secure server infrastructure
- Access logging and monitoring
- Regular security and maintenance measures
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal and business information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for legitimate business requirements, contractual obligations, accounting requirements, dispute resolution, security, and compliance with applicable laws.
When information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with our applicable retention procedures.
Certain business records may need to be retained for longer periods where required by law or legitimate business requirements.
7. Account and Data Deletion
If the App provides account creation, authorised users may request deletion of their account and associated personal information by contacting us using the details provided in the Contact Us section below or through any account-deletion functionality made available within the App.
Upon receiving a valid deletion request, we will review and process the request in accordance with applicable law and our legitimate business and regulatory requirements.
Certain information may be retained where retention is required by law, necessary to establish or defend legal claims, required for legitimate business records, or otherwise permitted by applicable law.
Where information is retained for such purposes, it will continue to be protected and used only for the applicable purpose.
To submit an explicit request for deleting your account and all associated user profiles, please visit our dedicated Account Deletion Page to submit an automated deletion request form.
8. Permissions
Depending on the features enabled in the App, the App may request permissions such as:
- Location: to support field visits, outlet verification, territory management, or location-based sales functionality.
- Camera: where users need to capture photographs or supporting documentation for legitimate sales or operational purposes.
- Storage/Media: where required to upload or access photographs or documents.
- Notifications: to provide relevant operational, sales, security, or account notifications.
We request permissions only where they are reasonably necessary for the corresponding functionality. You may manage permissions through your Android device settings. Disabling a permission may prevent certain features from functioning.
9. Children's Privacy
The App is intended for authorised business users and is not directed toward children. We do not knowingly collect personal information from children for the purpose of providing the App.
If you believe that a child has provided personal information to us in connection with the App, please contact us so that we can take appropriate action.
10. Third-Party Services and Links
The App may use third-party services or software components necessary for hosting, authentication, security, analytics, diagnostics, notifications, or other operational functions.
Third-party providers may process information in accordance with their own terms and privacy practices.
Where the App contains links to third-party websites or services, Chamundi Winery and Distillery is not responsible for the privacy practices of those third parties. Users should review the applicable third-party privacy policies before providing information.
11. Data Transfers
Information may be stored or processed on servers operated by Chamundi Winery and Distillery or by our authorised service providers.
Where information is transferred, stored, or processed outside the user's state or country, we will take reasonable measures and comply with applicable data protection requirements governing such transfers.
12. Your Privacy Rights
Subject to applicable law and the nature of the information involved, you may have rights relating to your personal information, including the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent where processing is based on consent
- Raise concerns regarding the handling of your personal information
Requests may be submitted using the contact information below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the App, our data practices, applicable laws, or regulatory requirements.
When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice through the App or other reasonable means.
Users are encouraged to periodically review this Privacy Policy.
14. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Address
No.56, Cholappanahalli Village, Hosakote Taluk, Karnataka 562122
Phone
080 2970026915. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy or the App shall be subject to the applicable jurisdiction of the courts having jurisdiction over Chamundi Winery and Distillery, subject to applicable law.